Frequently Asked Questions

    • If you selected "No" for a packing video, please allow 2–5 business days for us to process your order before it ships.

    • If you selected "Yes" for a packing video, please allow 2–10 business days before we ship your order. Thank you for your patience and support! 💕

    • All sales are final after shipment. Please email info@pinkotterscoops.com if you have any questions or concerns.

    • We are not responsible for any stolen and lost packages.

    • Your packing video will be ready within 2-10 days. Thank you for your patience!

    • Please email us at info@pinkotterscoops.com if you have any concerns or questions.


    • An order can be canceled before shipment.

    • Unfortunately, we do not ship to international addresses. We hope to offer international shipping in the future!

  • You can add a note during checkout. If you forget to add a note, please email us ASAP :) Thank you!

    • Please email us at info@pinkotterscoops.com